Your privacy is important to Aperio Health Partners. To better protect your privacy, this Privacy Policy explains how we collect and use your personal information. IT IS VERY IMPORTANT THAT YOU READ THIS PRIVACY POLICY VERY CAREFULLY. Please see the Terms of Use and Disclaimer for further information that governs your use of this website. By accessing, browsing and/or using this website, you accept and agree to be bound by this Privacy Policy and the Terms of Use and Disclaimer (“Terms and Conditions”). If you do not agree to all of the Terms and Conditions you may not access or use this website. Aperio Health Partners LLC. and its subsidiaries and affiliates (“Aperio”) may revise and update the Terms and Conditions from time to time without notice. Your continued use of this website means you accept those changes.

Collection and use of personal information

This website may provide you with the opportunity to voluntarily submit forms to request additional information about Aperio. In the course of these transactions, you may provide us with personal demographic information or possibly detailed medical information. Aperio will use the information you provide solely to help Aperio respond to your request. As part of researching or fulfilling your request, your information may be shared with other Aperio employees or third parties including without limitation Aperio’s customers and subcontractors.

Aperio will not sell, rent, loan, trade or lease any information collected on this website. However, please note that Aperio may need to use this information within the Aperio family of affiliated companies or with a third-party vendor or customer to perform administrative, technical, or other functions that help us provide service or information to you or to meet our customer requirements. We seek to hold third party vendors to the same privacy practices as Aperio, however, when you are transferred to or you otherwise visit a third-party website, the privacy policy, disclaimer and other terms and conditions of that website will apply to your use of or visit to that website. Aperio does not control or guarantee the accuracy, relevance, timeliness, or completeness of any information or privacy policies posted on the websites we link to.

Aperio may use and disclose your activity information unless restricted by this policy or by law. Some examples of the ways Aperio may use your activity information include:

  • Customizing your experience on the website including managing and recording your preferences.
  • Marketing, product development, and research purposes.
  • Tracking resources and data accessed on the website.
  • Developing reports regarding website usage, activity, and statistics in aggregate.
  • Assisting users experiencing website problems.
  • Providing you with access to particular tools, portals and services and enabling certain functions and tools on this website.
  • Tracking paths of visitors to this website and within this website.
  • Administration of your account.
  • Responding to your inquiries and sending you administrative and other communications.

Except as noted above, Aperio will not release individualized information obtained through this website to another party unless required to do so by government authorities, legal processes, or otherwise required by law. Any personally-identifiable information collected through this website is not stored on the website, but will go to back office systems in the same manner that information from paper forms, submissions, and phone calls to customer service is currently handled. This information is used as defined herein. As a standard practice, as described below, we collect general statistical information on the content viewed, which is used to help us provide better service to you.

You have the right and ability to exit the Aperio site at any time and not remain in an active session. If you choose to remain in session on our site, you implicitly consent to these Terms and Conditions.

When you visit our website, we collect certain information that does not identify you personally, but provides us with aggregate “usage data”. This information is used to measure the number of visitors to the different sections of our site and to help us make our site more useful to our visitors. This information is retained and periodically deleted from the site. If you visit one of the Aperio’s websites where you are required to sign-in, additional information may be collected, including without limitation personally identifiable information and personal health information. Such information is collected to provide appropriate information or services to you and may be shared with third parties in providing such information or services to you.

Although we will make all reasonable efforts to preserve your privacy, we may disclose your information as follows:

  • In special cases such as, to protect any individual’s personal safety, health or welfare in an emergency situation including without limitation if you threaten to harm yourself or others.
  • Someone believes that abuse or neglect might be occurring. Information concerning such abuse or neglect would be reported to the appropriate authorities.
  • When you consent to disclosure in writing.
  • When information is disclosed to medical or other emergency personnel in a medical emergency.
  • If you pose a danger to yourself or others, or threaten to commit a serious crime. This disclosure could involve law enforcement and, in the case of harm to others, the potential victim.
  • To comply with any subpoenas or court orders, to protect rights or defend any legal or administrative proceedings, or is in good faith necessary to comply with any laws or legal requirements.
  • To your payer/health care organization or others responsible for the payment of the services to you.
  • In the event of a sale or change in control, for example, a merger, a sale of assets, or bankruptcy.
  • To affiliates, our business partners, vendors, suppliers and agents and others providing or participating in the services or functionality for the services to you, such as financial institutions, suppliers, delivery services, parties providing hosting services, and web and technical support providers, as is necessary or required in connection with the operation, maintenance and support of this website, applicable software, and/or the services, in which case we will request that such third parties maintain the confidentiality of your information.
  • To an organization that is providing your access to this website, if applicable, as part of a health, wellness, or insurance program.

Except as described in this Privacy Policy, we will not disclose your information outside of Aperio and its affiliates without your consent. We may share information, aggregated demographic, and statistical information with our business partners and other third parties including without limitation for research, audit, or program evaluation. This is not linked to any information that can identify any individual person.

Aperio’s website may employ “cookies” to provide visitors with information that is specific to them. A “cookie” is a collection of information sent by a website to a user’s computer, which is then sent back by the computer each time it accesses that website. These cookies do not contain any personally identifiable information, and they cannot be accessed or “read” by any website other than Aperio’s website, and most web browsers provide a simple procedure that enables you to control whether or not you want to receive cookies or notifies you when a website is about to deposit a cookie file.

If you choose, you may block or delete our cookies from your browser; however, blocking or deleting cookies may cause some of Aperio’s website and portal features and functionality to work incorrectly.

HIPAA

HIPAA is the federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). HIPAA outlines strict guidelines to ensure the privacy and confidentiality of your Personal Health Information (PHI) such as your name or medical information. These guidelines require that your PHI be used for purposes of treatment, payment and health plan operations, and not for purposes unrelated to health care.

Policy is subject to change

Aperio is always looking to offer expanded features and functions that make health care more efficient and accessible for their users. As additional features and functions are added, this Privacy Policy will be updated to correctly represent how information and features are being used. Each time you visit this website it is your responsibility to review the most current Terms and Conditions and any other policies, restrictions, conditions and notices on this website.

By accessing, browsing, and/or otherwise using this website, you accept and agree to be bound by the most current Terms and Conditions and any other policies, restrictions, conditions and notices on this website.

IT IS VERY IMPORTANT THAT YOU READ THESE TERMS OF USE VERY CAREFULLY. Please see the Privacy Policy and Disclaimer for further information that governs your use of this website. By accessing, browsing and/or using this website, you accept and agree to be bound by these Terms of Use, the Disclaimer and the Privacy Policy (“Terms and Conditions”). If you do not agree to all of these Terms and Conditions, you may not access or use this website. Aperio Health Partners LLC. and its subsidiaries and affiliates (“Aperio”), may revise and update the Terms and Conditions from time to time without notice. Your continued use of this website means you accept those changes.

Aperio also has the right to make changes to the products, benefits and features described within its websites.

Disclaimer

IF YOU HAVE A MEDICAL EMERGENCY OR IF AT ANYTIME WHILE USING THIS WEBSITE YOUR MOOD GETS WORSE OR YOU GET THOUGHTS OF SELF HARM OR HARM TO OTHERS OR YOU EXPERIENCE SIMILAR OR RELATED EMERGENCY CONDITIONS OR HARMFUL THOUGHTS OR CONCERNS, IMMEDIATELY CALL 911 TO GET PROMPT MEDICAL ATTENTION. The information on this website is not to be construed as medical advice or recommendations or as a substitute for professional medical advice. You should consult with a physician or other healthcare professional for any healthcare concerns including without limitation before you take any prescription or over the counter drugs. The information provided on this website does not replace the relationship that exists between patients and their physicians or other healthcare professionals. Never disregard your physician’s or other healthcare provider’s advice or delay seeking their advice as a result of anything you have read on this website. All materials and information contained herein is provided “as is” and is for educational purposes only. Use of this website or reliance on any information provided on this website or otherwise from Aperio is solely at your own risk. Aperio periodically changes and updates the information on this website. Some information on this website may be out of date at any given time. Aperio does not endorse or guarantee references or sites listed, and no favorable or unfavorable inference should be drawn from our listing or failure to list any resource here. You should direct any questions concerning personal health care to licensed physicians or other appropriate health care professionals.

Please do not send us any medical questions, requests for service, or clinical concerns regarding care or treatment via email. This website is not intended for that purpose and we do not provide this type of information via email.

For all inquiries, please be aware that we cannot guarantee the confidentiality or security of email. Please do not send any information that you would consider confidential to any of the email addresses on this website. By providing your email address, you acknowledge this fact and authorize us to respond to you using email.

Aperio makes a reasonable effort to include accurate, complete, and current information on this website, however, Aperio does not guarantee the adequacy, correctness, completeness, accuracy, or reliability of any information on this website, is not responsible for any errors or omissions or for the results obtained from the use of such information and denounces any obscure or other warranty or representation about the accuracy or entirety of such information on its websites, or the appropriateness for a particular purpose. As the user of this website, you acknowledge that you are the recipient of this information and therefore you must take full responsibility for how you use the information on this website, and you comprehend and agree that Aperio is neither responsible nor liable for any claim, loss or damage resulting from this website usage.

CONTENT ON THIS SITE IS PROVIDED “AS IS” AND WITH ALL FAULTS APERIO MAKES NO WARRANTY, EXPRESS OR IMPLIED, AND THERE ARE EXPRESSLY EXCLUDED ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. APERIO DOES NOT REPRESENT OR WARRANT THAT:

  • ANY FUNCTIONS CONTAINED IN ANY OF THE CONTENT WILL BE UNINTERRUPTED OR ERROR FREE;
  • THE WEBSITE OR WEBSITE FEATURES ARE DESIGNED TO MEET ANY OR ALL OF YOUR NEEDS;
  • ANY DEFECTS WILL BE CORRECTED; OR
  • THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR WILL NOT BE ACCESSED BY UNAUTHROIZED USERS OR HACKERS ATTEMPTING TO OBTAIN ACCESS TO THIS WEBSITE OR INFORMATION TRANSMITTED TO OR FROM APERIO’S WEBSITES.

Unless explicitly stated, Aperio does not endorse or recommend any specific products or services mentioned on this website. The views, beliefs and opinions expressed within this website may not necessarily be those, or reflect those, of Aperio. This website may contain specific health and medical information, none of which should be implied as specific to your personal medical or health condition. No information, expressed or implied, should be deemed or construed as medical, health or professional advice by Aperio.

Limitation of Liability

IN NO EVENT SHALL APERIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTAL DAMAGES, OR ANY DAMAGES WHATSOEVER ARISING OUT OF OR RESULTING FROM ACCESS TO, THE USE OR LOSS/INABILITY OF USE OF THIS WEBSITE OR ANY OTHER WEBSITE LINKED TO THIS WEBSITE, UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, STATEMENT OR CONDUCT OF ANY THIRD PARTY, ANY INFORMATION CONTAINED ON ANY APERIO WEBSITES, ANY INFORMATION, DATA OR OTHER MATERIAL TRANSMITTED THROUGH OR RESIDING ON ANY APERIO WEBSITES, ERRORS OR OMMISSIONS IN THE CONTENT HEREOF, OR ANY OTHER MATTER RELATING TO YOUR USE OF OR ACCESS TO APERIO’S WEBSITES INCLUDING, WITHOUT LIMITATION, LOST BUSINESS, DATA OR PROFITS, LITIGATION AND THE LIKE, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATE STATUES MAY APPLY REGARDING LIMITATION OF LIABILITY.

YOU HEREBY RELEASE AND FOREVER WAIVE AND DISCHARGE ANY AND ALL CLAIMS AND LIABILITIES YOU MAY HAVE AGAINST APERIO FROM ANY AND ALL MATTERS RELATING TO YOUR USE OF ANY APERIO WEBSITE.

IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OR ANY PART THEREOF OR IF YOU SEEK TO ASERT ANY CLAIM AGAINST APERIO OR THE PARENT OR AFFILIATES OF APERIO ARISING OUT OF OR RELATING TO THE TERMS AND CONDITIONS OR YOUR USE OF THIS WEBSITE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS WEBSITE.

Indemnification

You shall defend, hold harmless and indemnify Aperio and its officers, agents, co-branders or other partners and employees against any and all claims, liability, damages or judgments, including, but not limited to, reasonable attorneys’ fees, that arise out of any designated individual’s and/or your use of Aperio websites, breach of the Terms and Conditions, violation of any rights of another or violation of any applicable state or federal law or regulation.

Communications with Aperio

Aperio will not respond to any specific requests made about your own personal medical or health questions or concerns made through this website. You should contact your primary care physician for any medical, health or professional advice related to your personal medical or health condition. If you are an Aperio Member and require an immediate response to non-medical questions or problems related to your health care coverage, please call the toll-free number on the back of your insurance card. Email that is sent to Aperio may not be encrypted and may be accessed and viewed by other Internet users without your knowledge when it is electronically transmitted to Aperio. Aperio offers its Members the opportunity to reach a Member Services Representative who is available to discuss personal information related specifically to a member’s health care. The Member Services Representative will share your comments, concerns and questions with those Aperio employees who are most apt to handle such requests.

Terms and Conditions, Restrictions and Revisions

By accessing, browsing and/or using this website, you accept and agree to be bound by these Terms of Use and the Privacy Policy and Disclaimer and all other policies, restrictions, conditions and notices found by clicking on the links on the bottom of the home page and any page of this website, all of which are incorporated herein by reference. Please review these Terms of Use and the Privacy Policy and Disclaimer and all other policies, restrictions, conditions and notices which govern your visit to this website, each time you visit any Aperio website.

Aperio has no obligation to update any information or content on any Aperio website, and information or content may be out of date at any given time. Aperio may also make improvements and/or changes in the information or content contained in any Aperio website at any time without prior notice.

Each time you visit any Aperio website it is your responsibility to review the then most current Terms and Conditions and any other policies, restrictions, conditions and notices on the website and by accessing, browsing, and/or using this website or any Aperio website, you accept and agree to be bound by the most current Terms and Conditions and any other policies, restrictions, conditions and notices on this website or such other Aperio website.

Governing Law and Jurisdiction

Accessing this website or use of any of its content or services from locations where such access or use of its content or services is illegal is prohibited. Notwithstanding the laws of the location from which you access this website, you agree that the statutes and laws of the State of Florida, notwithstanding any principles or conflicts of law, will apply to all matters relating to the use of this website and all Aperio websites and you are responsible for compliance with applicable laws, whether federal, state, or local pertaining to your use of Aperio websites. If any part of these Terms and Conditions are deemed unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions.

Dispute Resolution

Any claim or controversy at law or equity that arises out of the Terms and Conditions, this website or any affiliated website (each a “Claim”), shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules (including without limitation the Supplementary Procedures for Consumer-Related Disputes, if applicable), Such arbitration shall be conducted by a single arbitrator and held in Broward County, Florida and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

Any claim shall be arbitrated or litigated, as the case may be, on an individual basis and shall not be consolidated with any Claim of any other party whether through class action proceedings, class arbitration proceedings or otherwise.

Each of the parties hereby knowingly, voluntarily and intentionally waives any right it may have to litigation and a trial by jury in respect of any dispute (including but not limited to any claims, counterclaims, cross-claims, or third party claims) arising out of, under or in connection with the Terms and Conditions. Further, each party hereto certifies that no representative or agent of either party has represented, expressly or otherwise, that such a party would not, seek to enforce this waiver of litigation and right to jury trial provision. Each of the parties acknowledges that this section is a material inducement for the other party entering into the Terms and Conditions.

Copyright and Service/Trademarks

This website and its contents are protected by copyright, all rights reserved. All works of authorship contained at this site, including, but not limited to, text, images, and their arrangement, are owned by Aperio (except as otherwise noted). All service/trademarks are owned by or licensed to Aperio, any other product name or company name mentioned in this site may be a service trademark of its owner. You may not reproduce, copy, or redistribute the design, layout, or individual elements of this website design without the express written permission of Aperio. If you have a preexisting agreement with Aperio, that agreement will specify your rights and obligations regarding the use of Aperio service/trademarks. If you do not have an existing agreement with Aperio that specifically authorizes such use, the use, reproduction, copying or redistribution of any Aperio service/trademark is strictly prohibited without the prior written permission of Aperio.

You may download or print a copy of information found on our website for your personal use only. You may not download or print any document or graphic for any other purpose and you may not modify any document before downloading or printing, unless you obtain written permission from the copyright holder(s). You may not post Aperio content on a public access website.

Links and Linking

Links to other websites are provided as Internet navigation tools only. Those other websites contain information created, published, maintained, or otherwise posted by persons or entities independent of Aperio. Aperio does not control those websites; nor does Aperio guarantee the content, accuracy, completeness, or timeliness of information on other websites. The owners/operators of those websites do not necessarily endorse Aperio products or services, nor are they responsible for the content of this website. Linkage to other websites does not constitute or imply an endorsement, recommendation, or preference by Aperio and Aperio accepts no responsibility for the content, products and/or services provided at such websites and specifically disclaims same.

Use of any information obtained from other websites is voluntary, and entirely at your own risk. Aperio assumes no responsibility for:

  • Your use of the information obtained at any website linked to an Aperio website, or
  • The content of such information, including, but not limited to, errors or omissions, the accuracy or reasonableness of the content, the defamatory nature of any statements contained therein, ownership of copyright or other intellectual property rights, or the violation of property, privacy, or personal rights of others by any such website.

Aperio is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use of, reference to, or reliance on such information from this website or any Aperio website and any other website including without limitation any website linked to an Aperio website. The above limitation or exclusion may not apply to you to the extent that applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages.

Establishing a Link to This Website

Aperio prohibits the use of the Aperio logo as a “hot” link to this site.

You may not, without obtaining Aperio’s written permission, republish, redistribute or otherwise make any copies of the content on this site as part of the link, including by framing or similar means, or otherwise. You shall not use Aperio’s name, trademark, symbol or service mark without prior written approval of Aperio.

Minors

The content of this website and all Aperio’s websites is directed at adults. If you are under the age of 18, please consult with a parent or legal guardian and do not use this website without their consent, monitoring and assistance.

How We Protect Children Accessing Our Website

Aperio does not knowingly allow children under the age of 13 to register on this website. If you are under the age of 13, you must talk to your parents or legal guardians and obtain their consent before registering or filling out any information on this website and sending it to us.

Proprietary Rights

Aperio retains ownership of all Aperio’s websites and any material provided thereunder, and all rights, title, and interest therein, including, without limitation, all patents, copyrights, trade secrets, trademarks and other proprietary rights. You acknowledge and agree that Aperio’s websites, and any necessary software used in connection with Aperio’s websites (“Software”) are proprietary and confidential and are protected by applicable intellectual property and other laws. Except as expressly authorized by Aperio, you shall not modify, rent, lease, loan, sell, distribute or create derivative works based on Aperio’s websites or the Software, in whole or in part. You shall not claim or assert any right or title to Aperio’s websites and/or software.

You shall not (and shall not allow any third party to) copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the Aperio’s websites or Software. You shall not modify the Aperio websites or the Software in any manner or form, or use modified versions of the Software. You shall not access the Aperio’s websites by any means other than through the interface that is provided by Aperio.

In the event of any breach of the terms of this provision by you and/or any individual designated by you, you acknowledge and agree that Aperio would suffer irreparable harm and shall therefore be entitled to seek relief, including, but not limited to, injunctive relief.

Termination of Use

Aperio may, in its sole discretion and with no liability to you and without prior notice to you, terminate your access to this website.

Security

A range of security features protect the privacy of any individualized information you provide over a secure sign-in to the Aperio’s website. During transmission over a secure sign-in website, your privacy is protected by 128-bit or greater cryptographic security. Other security safeguards are also in place.

Aperio and our partners uses physical, technical, and administrative safeguards to protect any personally identifiable data stored on its computers. Only authorized employees and third parties have access to the information you provide to Aperio for providing service to you.

Analytics

We may use third party analytics solutions to gather information and aggregate data from our website visitors such as which pages are visited and how often they are visited, and to enable certain features on our websites. Information is captured using various technologies and may include third party cookies.

Email

Please note that individualized information transmitted via email correspondence between you and Aperio — as opposed to transmission over Aperio’s website — is not encrypted. As a result, like most, if not all, non-encrypted Internet email communications, such email correspondence may be accessed and viewed by other Internet users without your knowledge and permission while in transit. For that reason, to protect your privacy, if you have concerns about treatment, or questions that would involve the communication of confidential/personal health information, please call your physician or other healthcare professional, or the Aperio representative provided in your plan “Welcome Package” (or supervisor where applicable). All users of secure sign-in websites are required to use a user ID and password to further protect privacy. It is very important not to share with or give your user ID or password to anyone, and also give thought to any person(s) who may have access to your account.

You agree that any comments, suggestions, or other information sent to Aperio by way of this site is provided without restriction or obligation on Aperio and Aperio will be free to use such information on an unrestricted basis. You also agree:

  • That information submitted is at your own risk,
  • Aperio has no liability with respect to any unauthorized access by third parties,
  • You are responsible for whatever material you submit, and
  • You, not Aperio, have full responsibility for any submitted message, including its legality, reliability, accuracy, completeness, appropriateness, originality, and copyright.
  • Electronic or hard copies of the information captured through this website system may be archived or retained in Aperio files or systems. Information from emails may be transcribed into other Aperio systems such as a calls database.

Where sign-in is required to access a website, email addresses are collected as part of the registration process for the website. Email addresses are used to notify users of online activity related to the security and privacy of their accounts, such as requests to change a password or requests to change an address. These email communications are necessary to protect the privacy and security of your account. Aperio does not sell, rent, lease or give away user email addresses. Aperio does not share your email information with third parties other than for providing service to you.

Linked Sites

Aperio’s website has links to various other websites that we think might be useful or of interest to you. Aperio, however, cannot be responsible for, and does not endorse the privacy practices or the content of, its linked websites. Aperio urges you to review the privacy policies of any websites you visit once you leave our website. Links to various websites do not constitute or imply endorsement by Aperio of these websites, any products or services described on these sites, or of any other material contained within them.

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